Last Updated Date: March 27, 2026

 

Valid Dad maintains a strict exchange-only return policy. We do not offer refunds.

Eligibility for Exchange: 

Exchanges are accepted only for damaged hats
The item must be reported as damaged within 7–14 business days of the confirmed delivery
date
Items must be unused, in their original packaging, and accompanied by proof of purchase (order
confirmation or receipt)

Exchanges are not accepted for items damaged due to misuse, improper care, or normal wear
and tear

How to Request an Exchange:
1. Contact us at our official support email within the eligible return window
2. Provide your order number, a description of the damage, and photos of the damaged item
3. Our team will review your request and provide a prepaid return label if approved
4. Upon receipt and inspection of the returned item, an exchange of equal value will be shipped

Valid Dad reserves the right to deny any exchange request that does not meet the above criteria.

You can always contact us for any exchange questions at info@validdad.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not exchange nor accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot exchange nor accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If more than 15 business days have passed since we’ve approved your return, please contact us at info@validdad.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.